IT departments lose an average of 12 hours a week to failures in their multi-cloud systems that don't detect very old monitoring tools, Dynatrace says.
It is no secret to anyone that cloud computing environments have increased, so much so that, according to Gartner, by 2022, global revenues from this market will reach 397,400 million dollars. It is also important to highlight the preponderant role that SMEs will give to these technologies, since 43% of them will carry out their business processes in the cloud, compared to 33% of larger companies.
Software intelligence company Dynatrace is aware of this. The company knows that the adoption of multi-cloud and hybrid environments has seen rapid growth to drive better customer experience and business outcomes.
Héctor Takami, regional director of Dynatrace in Mexico, points out that "this digital transformation has made customers expect efficient services and almost immediately, for which companies must be prepared." For example, now users are not willing to wait to buy a ticket for a premiere, so the pages of the cinemas must be ready to receive the traffic that this can cause, and that their web pages do not suffer falls. This kind of need leads to multi-cloud schemes.
According to a 2022 study by Dynatrace, 99% of organizations have a multi-cloud environment, with roughly five different services to manage. Among the best-known brands are Amazon Web Services, Microsoft Azure and Google Cloud Platform, among others, which entails a complex task.
"To manage such a large number of cloud services, enterprises use an average of seven monitoring solutions, according to our study. 57% told us that this makes it difficult to optimize infrastructure performance and resource consumption, but also 56% of IT people feel that traditional infrastructure monitoring solutions no longer serve their purpose in today's multi-cloud and kubernetes world," shares Takami.
Having monitoring technologies that do not adapt to current needs has a great negative impact, because it is about solving problems "instead of being focused on innovation. IT teams lose on average 12 hours a week, which is 624 hours a year looking for what problems they are in order to provide an adequate service, "calculates the regional director of Dynatrace.
Thus, 42% of IT teams' time is spent on manual and routine work, to "keep the lights on" in their environments, which generates a great loss of productivity and opportunities, which are reflected in revenue losses due to late innovation.
Given this scenario, Dynatrace shared five points for the multicloud environment of companies to work properly:
- Get a complete picture of the multi-cloud environment. Without the end-to-end observability of the entire multi-cloud environment, it's impossible for DevOps teams to have an understanding of what code is running in production, what dependencies exist, where security flaws are, and what users are experiencing. When a problem occurs, these blind spots mean teams spend hours chasing and solving problems, stealing time from driving business and customer value. Real-time, continuous, end-to-end observability is no longer something that would be nice to have: it's essential.
- Accurately identify root causes and prioritize problems. Instead of wasting time searching through the noise and interpretation of statistics, IT and DevOps teams can use observability to quickly identify root causes and prioritize issues based on user and business impact. Some organizations that use an observability platform see a 90% reduction in response time.
- Accelerate and automate continuous integration and continuous delivery (CI/CD). The observability of the entire stack helps DevOps teams quickly identify potential issues in the CI/CD pipeline, solving issues with greater speed and confidence. This helps accelerate and automate software development and delivery, enabling organizations to innovate faster and stay competitive.
- Integrate application security at run time. Accelerated release cycles with increased source code usage brings new vulnerability risks that may go unnoticed as traditional security tools struggle to find them in dynamic multi-cloud environments. Organizations need continuous-time application security, with real-time detection and blocking to protect against injection attacks that exploit critical vulnerabilities like Log4Shell.
- Eliminate operational silos and improve cross-functional collaboration. Multiple monitoring tools and dashboards create silos between teams, which get trapped in “war rooms” and blame when problems arise. By having a single source of truth for root-cause analysis, IT and DevOps teams move from reactive to proactive, from guessing to knowing, and can make data-driven decisions about how to resolve issues quickly and minimize business impacts.
Bibliographic source: https://goo.su/oNEZKW
Edward Ustariz
Technology Support Engineer
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